Whether you’re running a retail store or a hospitality business, selecting the best EPOS system for retail or the best EPOS system for hospitality is a strategic decision that impacts daily operations and long-term growth.
Throughout this guide, we take a look at some of the UK’s top EPOS providers, offering a balanced overview of big names while allowing you to discover the most suitable option for your business.
The Importance of EPOS in 2025
An EPOS system is more than just a way to ring up transactions. It controls stock, tracks sales, links with online stores, enables loyalty programs, and provides live business reports. For hospitality and retail, the correct EPOS system translates to less stressful operations and better customer service.
Best EPOS Providers in the UK
Let us discuss some leading EPOS brands that are dominating the UK market presently:
1. EPOS Direct
An experienced supplier with a keen customization emphasis, EPOS Direct provides both retail and hospitality establishments with feature-rich systems. Their systems support multi-location businesses, integrate seamlessly with accounting and inventory systems, and are backed by 24/7 UK-based support.
- Best For: Both retail and hospitality
- Why It Stands Out: Transparent pricing, hardware-software packages, and flexible contracts
- Ideal For: Growing businesses and SMEs in need of solid support looking for scalability
2. Square
Square is famous for being fashionable and extremely user-friendly. It’s a special favorite with boutiques and coffee shops.
- Best For: Small retail stores, pop-ups
- Strengths: User-friendly interface, free plan offered
- Limitations: Limited advanced features for growing businesses
3. Lightspeed
This cloud-based EPOS provider is famous for advanced stock and eCommerce integration.
- Best For: Large retailers and restaurants
- Strengths: Detailed analytics, eCommerce functionality
- Limitations: Pricier monthly plans, complex setup
4. Shopify POS
Designed for eCommerce businesses that have physical stores, Shopify POS integrates online and in-store selling.
- Best For: Shopify store merchants
- Strengths: Close integration with online store
- Limitations: Not ideal for hospitality or non-Shopify websites
5. Zettle by PayPal
A solid entry-point option, Zettle is renowned for mobile payment solutions and ease of use.
- Best For: Micro-businesses and sole traders
- Strengths: Low-cost entry point
- Limitations: Limited features, minimal reporting functionality
Retail vs Hospitality: Different Needs, Different Solutions
Retail outlets typically need:
- Barcode scanning
- Stock management
- Promotions and loyalty features
- eCommerce integration
EPOS Direct is the winner in this case with its sophisticated inventory controls, online store integration, and personalized hardware including barcode scanners and cash drawers.
Best EPOS System for Hospitality
Hospitality venues need:
- Table and menu management
- Kitchen printer/KDS support
- Split bills and tabs
- Reservation and takeaway options
Again, EPOS Direct also offers custom hospitality solutions with Kitchen Display Systems (KDS), handheld solutions for waiters, and even integrations with food delivery sites.
What to Look for in an EPOS Provider
- Ease of Use – Staff training needs to be quick and simple
- Support – 24/7 support is crucial in retail and hospitality
- Scalability – Can it grow with your business?
- Integration – Compatible with your existing tools and platforms
- Clear Pricing – No add-ons or hidden extras
Final Thoughts
Whether you run a Manchester café bustling with activity or a London fashion shop, the right EPOS investment is crucial. While many brands offer excellent features, EPOS Direct’s sector-specific solutions, UK support, and pricing give it an edge — an excellent contender for any business looking for long-term value.
FAQs
Q: What is the best EPOS system for UK retail businesses?
A: For support, features, and scalability, EPOS Direct is one of the best, especially for growing retail businesses.
Q: Are there different EPOS systems for hospitality businesses?
A: Yes, hospitality EPOS systems typically include features like table management, KDS integration, and staff rota planning.
Q: Can I use the same EPOS system for online and in-store sales?
A: Yes, the majority of systems like EPOS Direct and Shopify POS offer full integration between physical and online stores.
Q: How much does a decent EPOS system cost on average?
A: Varies. Simple systems like Zettle are low-cost, and systems packed with features like EPOS Direct can be around £49/month with an initial hardware payment.